Frequently Asked Questions
What products do you sell?
Soozities creates wooden and MDF display solutions and accessories for small businesses, craft-market vendors, gift fairs, and retail spaces. Our range includes pegboard displays, tiered shelves, compartment storage, table risers, card and earring displays, book and product stands, signs, tags, hooks, and other market-display accessories. We also offer custom engraved logo signs, personalised tags, and customisable display options in selected sizes, colours, and layouts.
How do I place an order?
Browse our catalogue, choose the products you need, and add them to your cart. You can complete your order and payment through the payment gateway at checkout. If you would prefer an invoice or need help with a custom order, contact us on hello@soozities.com and we’ll assist you.
What payment methods do you accept?
You can pay through the Yoco or Payflex payment gateway options at checkout. If you prefer to pay by invoice, please contact us and we’ll arrange one for you.
How much is shipping?
Shipping charges depend on the destination and order details. Orders are shipped from Cape Town, so please check the charge shown at checkout or contact us if you need a shipping estimate before ordering.
How long will delivery take?
Our usual lead time is around 2–6 weeks because products are made from scratch. Once your order is completed and ready, delivery is usually 1–2 days within Cape Town and 2–5 days to major centres outside the Western Cape. These timeframes can vary depending on materials, order quantity, and unforeseen delays.
Do you offer custom designs?
Yes. We offer custom engraved logo signs, tags, and selected customisable display options. Send us your logo or design details, preferred size, font, colour, or layout, and we’ll confirm what can be made. For engraved items, we provide a final design image for approval before cutting and engraving. Visit https://soozities.com/products/how-to-create-your-own-custom-display-stand
How much do custom designs cost?
Custom-design pricing is quoted after the design has been finalised. The cost can depend on the design, materials, size, features, and quantity, so please contact us with your requirements for an accurate quote.
How long does a custom order take to process?
Custom orders usually take around 2–6 weeks to process, although this is not a firm timeframe. The final timing depends on the design, material availability, quantity, and current workload. Please order well in advance of your event or deadline.
Do you accept rush orders?
Rush orders may be available for event deadlines and are completed after business hours. Rush pricing depends on the type of display and how soon it is needed, and usually starts at 100% of the order total. Please contact us to discuss your deadline and availability. Please inquire for more information.
How can I contact you?
For the clearest record of your enquiry, please contact us by email on hello@soozities.com. We can also receive WhatsApp messages on our business number, 076 569 9711, but we do not accept calls.
Still have questions?
Send us your question along with the product name, quantity, design requirements, or event deadline if relevant, and we’ll help you with the next steps.